Order Pickup And Shipping Policy

Shipping or Warehouse Pickup:

Everyday, Open Box Appliance ships appliances all across the contiguous USA. We have no problem providing a quote for shipping, or you can also come pickup your items at our warehouse located at: 2100 N Granville Ave., Muncie, Indiana 47303.

Delivery Times:

If you choose to have us ship the items, they usually arrive within 3 to 7 business days.  Please note that most freight carriers do not operate on weekends, just Monday through Friday. Our items come shipped on a secure pallet, wrapped with foam, and wrapped again with cardboard, and strapped down multiple times with polypropylene bands.

Delivery Appointment:

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment.

Important Delivery Info:
Freight delivery means curbside delivery ONLY.  This means delivery drivers will deliver the item at the end of your driveway, and at their own discretion MAY help move the item up your driveway or into the garage, but are not required to do so. It is advised to have extra help on your delivery day if you cannot accept the item on your own. We can also have the items shipped to a freight terminal near you and you can pick up the item from there. This option will often decrease the shipping costs as well.

If you need white glove delivery, or delivery inside of your home, we can help assist in locating a company or individual suitable for the task. There will be extra costs for this option charged by that person or company, but Open Box Appliances has no issue with finding assistance.

Delivery Inspection:
Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

If you authorize the freight company to leave freight without a signature, Open Box Appliances cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Take photos and note it on the bill when you sign, if the packaging has holes or tears. Give a thorough visual inspection of the package before signing the delivery.

If there is no damage noted on the Bill of Lading Receipt, then we cannot prove that the damage occurred during shipping and the freight company is thereby released from all responsibility. 

However, if you notice damage to the item after you open the box, email us with pictures immediately at support@thebetterbackyard.com

  1. Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: “Received 4 of 5 pieces”

  • Email us at support@obappliances.com immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

  1. Inspect the packaging for external damage.

If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt.
    If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call or email us immediately at support@obappliances.com. 

  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

If you have any questions or need a shipping quote, please give us a call or email us at sales@obappliances.com. Thank you!